Student Life & Well-being Coordinator

About the Role

 The Student Life and Well-being Coordinator plays an essential role in the student lifecycle, supporting Technology Council students in achieving their full potential as learners and Indigenous innovators. This position is a key member of the Student Services Division of the Indigenous Innovation Institute. The Student Life and Well-being Coordinator works closely with the student services team and reports directly to the Manager, Student Experience and Pathways.

The Student Life and Well-being Coordinator will play a critical role across the student lifecycle of our technology training programs, which are designed for Indigenous adult learners interested in careers in the tech and innovation sectors. With specialized focus on optimizing student experience and providing holistic services, this dynamic role will involve developing and implementing processes and procedures within recruitment, admissions, orientation, training, graduation, and beyond.

Setting our students up for success is our highest priority, and we acknowledge that our students come to us with many different lived experiences. The Student Life and Well-being Coordinator support students to develop strategies and techniques to manage and promote mental, emotional, spiritual, and physical health, with the ultimate goal of fostering resilience and autonomy.

The Student Life and Well-being Coordinator is responsible for curating key resources and providing guidance around skills such as budgeting, time management, and of utmost relevance, learning online from home. The Student Life and Well-being Coordinator also supports the organization of extracurricular activities that encourage fun as well as personal, academic, and professional growth.

About the First Nations Technology Council

The First Nations Technology Council is an Indigenous-led organization that serves all 203 First Nations communities across British Columbia, working to ensure that Indigenous peoples have full and equitable access to the tools, training and support to maximize the opportunities presented by technology and innovation. The Technology Council sees the strengthening of local Indigenous economies and the empowering of Indigenous innovators as contributing to Indigenous self-determination and nationhood.

Primary Responsibilities:

• Primarily supports current students in navigating their learning journey at the Indigenous Innovation Institute.
• Supports recruitment initiatives and activities to attract prospective students by offering prospective students supports to determine where best to start their learning journey by offering one-to-many webinars and meetups to help market our programs
• Provides current students with recommendations for resources appropriate for Indigenous students, including but not limited to areas of mental health, disability, grief, housing, and finances.
• Coordinates routine and regular communications and newsletters to bring awareness to these resources to students during their training, including monitoring student slack channels to ensure safe and brave spaces are being maintained.
• Establishes clear guidelines for communication with students via Slack, email, phone, or Zoom.
• Supports the development and implementation of student feedback systems to validate student experience initiatives.
• When required, schedule 1 on 1 meeting with students to address challenges that are impacting their learning experience. Provides professional referrals as appropriate.
• Builds relationships and coordinates with our Cultural Knowledge Keeper(s).
• Tracks internal referrals to our Cultural Knowledge Keeper(s).
• Coordinates and tracks external referrals to other Indigenous service organizations.
• Documents incident reports.
• Leads development of content and structure for orientation and graduation events.
• Leads coordination of extracurricular activities for students, including supporting our Director of Impact and Community Partnerships with Fee-For-Service Community Delivery and our Annual Friends and Family event.
• Reflects organizational values within response plans, including relationship-building, two-way learning, empowerment, and holistic approaches.
• Other duties as assigned.

Skills/Abilities:

• Demonstrates leadership aligned with Technology Council brand and core values.
• Excellent interpersonal skills and experience with conflict resolution.
• Familiarity with trauma-informed care and crisis intervention.
• Strong written and oral communication skills.
• Strong capacity to work individually and with a team.
• Takes initiative and follows through.
• Strong time management skills with the ability to manage and prioritize multiple priorities.
• Understanding of First Nations structures, communities, and organizations, and ability to communicate in a culturally competent and respectful manner.
• Understanding of Indigenous histories and consideration for the intergenerational impacts of colonization.
• Outstanding organizational ability.
• Interest and ability to learn Salesforce, Slack, Monday, Dropbox, Google.docs and other online tools

Requirements

• Bachelor’s degree or equivalent qualifications in social work, psychology, counselling, or other fields relevant to this role.
• Experience in developing policies, procedures, and protocols.
• Experience working within educational environments.
• Sound understanding of the history of First Nations in British Columbia, and an ability and interest to learn more about the history, culture, protocols and practices, socio-economic issues, rights and future vision of Indigenous peoples.
• Ability to work remotely. 

Core Values

The First Nations Technology Council holds the following core values, which all employees are expected to honour, demonstrate and deepen through individual practice and team development: trust, humility, community, spirit, innovation for 7 generations, listening, resilience, indigenous wisdom, and heart.

Supervision

This position reports directly to the Manager, Student Experience and Career Pathways. 

Location

Our office is located at the First Nations Technology Council headquarters in North Vancouver, B.C with an opportunity to work on-site, hybrid or fully remote.

We are an Indigenous organization whose mandate is to promote opportunities for Indigenous people. We encourage applications from qualified First Nations, Inuit and Métis people. We also welcome other candidates who possess a high level of cultural competence and understanding of Indigenous experience, communities, and issues. Only those candidates selected for an interview will be contacted